Refund Policy – Digital Products (7 Days)

At weddplan.online, we are committed to providing high-quality digital wedding planning templates and ensuring customer satisfaction. This policy outlines our refund terms in a clear and transparent way.

Digital Product Information

  • Digital Only: All products sold on weddplan.online are digital. No physical items will be shipped.
  • Delivery Method: After purchase, you will receive instant access via:
    • A download link on the confirmation page
    • A confirmation email
  • Format: Products are delivered as Google Sheets or downloadable PDF files
  • No Extra Costs: Our templates are fully compatible with Google Sheets, a free tool. No additional software or subscription is required

Refund Eligibility

  • 7-Day Refund Window: You may request a refund within 7 days of your purchase date
  • Usage Condition: Refunds apply only if the product has not been fully used or excessively accessed
  • Fair Review: All requests are reviewed to ensure fair use of our digital products

Valid Refund Reasons

Refunds will be approved in the following situations:

  • You did not receive your product after purchase
  • The file is corrupted or cannot be accessed
  • The product differs significantly from the description on our website

Refund Process

To request a refund, please contact us at:

Include the following details:

  • Your Order Number
  • The reason for your request

We will review your request and respond via email.

Refund Processing Time

  • Processing Time: Approved refunds are processed within 1 day
  • Payment Method: Refunds are issued to the original payment method (e.g., Stripe / Credit Card)
  • Free Refunds: No fees or additional costs will be charged for refunds
  • No Return Required: As this is a digital product, no return is necessary

Contact & Support

If you have any questions, feel free to contact us:

Address:
4 Allée des Bouleaux
10140 Vendeuvre-sur-Barse
France