Frequently Asked Questions (FAQ)

1. General Information

  • What is weddplan? weddplan offers professional, easy-to-use digital templates (Google Sheets) designed to simplify wedding planning, from budgeting to guest lists.

  • Are these physical products? No. All products on weddplan.online are digital. No physical items will be shipped to your address.

  • Do I have to pay for Google Sheets? No, Google Sheets is completely free for personal use. You only need a free Google account to access and use our templates.

2. Delivery & Tracking

  • How do I receive my order? Delivery is instant. Once your payment is confirmed, you will receive a download link on the checkout page and via email.

  • How can I "Track my Order"? Since our products are digital, "tracking" refers to your delivery email. If you haven't received it within 10 minutes, please check your Spam folder or reach out to our support.

3. Payments & Security

  • What payment methods do you accept? We accept all major Credit/Debit Cards (Visa, Mastercard, American Express) and PayPal. All transactions are secure and encrypted.

  • Are there any hidden costs? No. You pay a one-time fee for the template with no monthly subscriptions or extra software costs.

4. Customer Support & Returns

  • When is your support team available? Our customer service is available from Monday to Sunday, 9:00 AM – 5:00 PM (GMT)

  • How long for a response? We typically respond to all inquiries within 24–48 hours.

  • Can I get a refund? Yes, we offer a 7-day refund window for technical issues or if the product does not match the description. Please see our [Refund Policy] for more details.

Need more help?

If you have any further questions, please visit our Contact Us page or contact us at:

  • Email: support@weddplan.online

  • Phone: +33663148760

  • Address: 4 ALLÉE DES BOULEAUX, VENDEUVRE-SUR-BARSE, 10140, FRANCE